FAQ

Payment how to make?

All the payment are to be made by credit or debit card , net banking is also an option.

Even rtgs/neft  can be done based on the customers request.

How do I know that my online payment is successful?

An immediate message will be sent from our company through mail & intimation through message.

How safe do you ship jewels? Is it safe ?

All the products are packed in a metal container which is well sealed & packed properly , making sure to reach the customer safely.

Shipping is done through a reputed logistics service , BVC logistics

How do you track your order?

An order can be tracked through the tracking number provided by the courier service & you can get in touch through the online tracking to know the tracking location.

How long does it take to deliver the product ?

It takes 7 days to deliver the product from the time of payment & some orders may take two to three weeks.

What if you are not home?

There will be a call from the delivery person before arriving at your house.A maximum of 2 times will be provided for delivery and after that a charge has to be paid as said by the logistics provider directly to the person who delivers the product.

Can I return the product ?

No return policy for any of our products ,provided available only at our premises.

How will I know if the quality is good or not?

All our products are certified as internal flawless (IF)  with EF color grade by a reputed lab ie.Solitaire Gemological Laboratories.